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On Hold Messages

7 out of 10 callers are placed on hold! What are your customers listening to?

More than 85% of callers would prefer to listen to messages on hold rather than the radio or silence

Over 90% of callers listening to silence on hold, will hang up in less than 40 seconds

Up to 20% of callers listening to messages on hold, will be influenced to make a purchase

How can Success On hold achieve this for your business?
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IVR – Interactive Voice Response

Ever wondered how to set up a professional welcome menu?

Would you like to take some of the load off your already too busy receptionist?

Help callers to reach the correct department without passing through an operator.

Save time and money for a fraction of the cost you might think!

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Scripting Tips

Wondering where to start? Here are some tips for your first script

1. Who are you, where are you and what are your hours of operation
2. Are there any specific directions people need to be aware of to be able to get to you more easily.
3. Do you have a free call number?
4. How long have you been in business? How many years experience. Any interesting company history.
5. What do you sell or service?
6. What other services and products do you offer?

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