On Hold Messages

Did you know?

Independent research shows

  • 7 out of 10 callers are placed on hold! What are your customers listening to?
  • Over 90% of callers listening to silence on hold, will hang up in less than 40 seconds
  • Up to 20% of callers listening to messages on hold, will be influenced to make a purchase
  • Over 90% of callers listening to silence, believe they were there for longer than they actually were
  • More than 85% of callers would prefer to listen to messages on hold rather than the radio or silence
  • The average business person spends more than 15 minutes per day on hold
  • Over 60% of callers placed on hold without messages on hold, will hang up, and approx 30% won’t even call back

Give your business the professional edge

  • Keep your callers on the line
  • Let callers know what you want them to know
  • Promote your business and services whilst creating a positive atmosphere
  • Increase repeat business and generate new business with on hold messages
  • Let your customers know the range of services and products you provide
  • Use music and messages on hold to promote special offers, seasonal and event promotion opportunities
  • Have the ability to change messages regularly


What makes our technology so much better?

No other program is able to deliver such a flexible music and message product. Here’s what the Success On Hold player is capable of:

  • Pre-scheduled messages that only play at specified –
    • Time of day (Prefect for after hours messages)
    • Date (great for Holiday periods)
    • Days of the week (Weekends may require a different set of messages)
  • Instant online updates
    • There is no need to replace outdated chips, disks or memory cards, with the Success On Hold player music and messages e updated automatically.
    • Delivery is instant without any need for client interaction, we can do it all from our national office.
  • Access to scripting and productions instantly
    • You can see exactly what is playing to the customer in real time without the need to be place on hold.
  • Automatic restart in case of a power failure
  • A very reliable and durable product
    •  Without moving parts that will not suffer any of the breakdown issues which other inferior products succumb to.

What makes our service more efficient?

SUCCESS ON HOLD will provide technical support for the contracted term.

SUCCESS ON HOLD will assist with scripting and will mix the messages with appropriate music to present the image and mood you desire.

Our aim is to provide a service that works for you.

Production turnaround is usually twenty-four hours from receipt of approved copy.

The package includes on hold player, technical support, professional scripting and voicing of your promotional messages, SUCCESS ON HOLD ROYALTY FREE MUSIC &  either 2,4 or unlimited productions of music & messages for the contracted term.

The package includes SOFTWARE, technical support, professional scripting and voicing of your promotional messages, SUCCESS ON HOLD ROYALTY FREE MUSIC &  either 2,4 or unlimited productions of music & messages for the contracted term.

APRA & PPCA LICENCES ARE NOT REQUIRED WHEN SUCCESS ON HOLD IS USED